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Who’s the bad Apple? There’s much ado about Apple on Chinese social media this week, but things turn out differently than expected.
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The Chinese actor Liu Jin (刘金) has become a big topic of discussion on Chinese social media this week for a remarkable statement he made in a 2-minute video that has gone viral.
The ‘statement video’ shows the actor angrily throwing his iPhone 13 Pro Max on the ground until it breaks, right in front of the Wangfujing Apple flagship store in Beijing, pledging he will never buy another Apple product again and accusing the company of being arrogant and overbearing after running into some repair issues.
Liu Jin is an actor who played in various productions, but he made his major breakthrough in 2015 when he played in the Chinese CCTV series Don’t Let me See (别让我看见) and in the successful comedy movie Goodbye Mr Loser (夏洛特烦恼).
This was not the only Apple incident going viral on Chinese social media this week. Another trending topic revolves around actor Liu Jin, who angrily smashed his iPhone 13 Pro Max in front of the Apple flagship store in Beijing. (Caps autogenerated, but you get the idea.) pic.twitter.com/MdPvnKqh1T
— Manya Koetse (@manyapan) September 19, 2023
In the video, recorded on September 17, Liu explains he just visited the Apple store to get his iPhone back after bringing it in for repair. Liu claimed that he bought his iPhone 13 Pro Max in August of 2022 through the official store and that, after a year, it had a hardware problem that needed to be fixed.
From the video by Liu.
According to Liu, the Apple store has now returned the iPhone to him without repairing it, saying that the phone was “modified without authoritization” by a third party, and that Liu should pay a 6,960 yuan ($950) fee to get it fixed.
Refusing to pay such an amount of money, and denying he got the phone through a third party, Liu then smashes the iPhone on the ground until it is broken, promising never to buy Apple again.
A hashtag related to the video was viewed a staggering 270 million times on Weibo, where it became a top trending topic (#演员刘金苹果店前怒摔iphone#).
Apple vs Huawei Rivalry
The actor’s recent actions have garnered considerable attention, primarily because they coincide with the escalating rivalry between Huawei and Apple. This rivalry has become a prominent topic of discussion in China recently, due to various things coming together at the same time.
Notably, Apple unveiled its iPhone 15 shortly after Huawei introduced its latest flagship, the Mate 60 Pro 5G. Noteworthy enough (and unlikely coincidentally),it was launched on the same date as the return of Huawei executive daughter Meng Wanzhou from Canada in 2021 (read here).
The official launch ceremony for Huawei’s new products is coming up on September 25, and people are hoping to find out more about the powerful Kirin 90000s chip that is being used by Huawei despite facing heavy US sanctions regarding Chinese access to crucial chip technology.
Simultaneously, reports emerged about alleged Chinese restrictions on iPhones within government and state agencies, resulting in a significant decline in Apple’s stock value. The Foreign Ministry later stated that that China has actually not issued any law, regulation, or policy document to ban the use of Apple phones.
All of these developments have reignited the ongoing tech giant competition in China, that is now about much more than smartphones alone and has come to symbolize geopolitical rivalry, encompassing themes of nationalism, anti-Western sentiments, and a growing sense of pride in products made in China.
Much Ado about Apple Employee Photo
As Liu’s phone-smashing video went viral, so did another controversy concerning an Apple customer service employee’s photo depicted on the official website of Apple.
A Chinese netizen pointed out that a photo of an Apple Watch Specialist representative on the Apple site may have been purposely “insulting China” (辱华) due to the appearance of the person in the photo. 
Initially, many people thought the image was specifically used on the Chinese-language Apple site, and that it concerned a Chinese individual with a hairstyle that resembles a queue: a single long braid of hair that was traditionally worn by male subjects of China during the Qing.
Some people also thought the individual had a pockmark near the mouth and that their looks reinforces stereotypes surrounding Chinese appearances regarding eyes and forehead. The image therefore sparked wide-spread resistance among netizens who thought Apple deliberately and inappropriately used such an image to show Chinese individuals as being backward and unattractive.
online poll with nearly 198,000 likes on Weibo, asking if this photo is appropriate or not (the majority voted that the photo was not appropriate).
On the same day as Liu’s video first came out, September 17, the topic of the “braid-wearing customer service representative” went trending, and the hashtag of “how do you feel about the Apple China website image of the braided customer service representative” (#如何看苹果中国官网辫子客服形象#) has since received over 200 million views on Weibo.
Political commentator Hu Xijin (胡锡进) also responded to the issue, explaining how the Chinese people are particularly sensitive to issues related to “perceived insults to China by Westerners,” due to historical and cultural factors which are further amplified by current tensions in US-China and broader China-Western relations.
Hu therefore argues that “American and Western companies should be more careful and cautious when promoting their products and try to avoid using images and texts that could be misinterpreted by Chinese people.”1
Who’s the Bad Apple?
But to what extent is criticism of Apple reasonable in both incidents?
In the case of the “braid-wearing customer service representative”, it soon triggered a response from Apple’s customer service (#苹果客服回应辫子客服形象#, hashtag with 180 million views) and led to more information.
It has since become evident that many assumptions about the image were unfounded. Contrary to the initial belief that the photo was exclusive to the Chinese page, it was also featured on Apple’s official websites in the United States, Japan, South Korea, and other countries.
Furthermore, it was revealed that the Apple employee in question is not of Chinese descent at all; she is a Native American female employee (also see Wen Hao’s post on this). Additionally, the perceived pockmark near her mouth was, in fact, a piercing.
In response to this, some people mocked Hu Xijin for how he responded to the controversy.
Photoshop meme mocking Hu Xijin.
But Liu’s video also turns out to be a bit different than the version of the story he presented.
The actor seemed to voice a popular public sentiment by taking a stand against Apple’s dominant position, that rivals that of China’s tech darling Huawei, by smashing an Apple smartphone in public.
But where is the proof that Liu actually bought his iPhone at an Apple store in 2022? Where is the receipt showing that his phone was indeed not coming from a third party that might have modified it?
To the dismay of many netizens, the actor refused to show the official store receipt of his Apple phone, and many people started to doubt if the actor might have just put on a show to gain attention at a critical moment in the market competition between Apple and Huawei.
Moreover, the actor’s story seemed even less credible when he tried to further explain it in a recent social media post.
Why? 
As many netizens noted: the post he sent was actually sent from an iPhone.
By Manya Koetse
1 “(..)一些国人在西方人“辱华”的问题上很敏感，有其真实的历史和文化原因。目前中美关系很紧张，中西关系也不如过去，美国和西方公司在做产品宣传时，多一些细心、谨慎，尽量不要选用有可能引发中国人误解的图文，这是他们开展跨文化交流时一份应有的素养和水平。”
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Manya Koetse is the founder and editor-in-chief of whatsonweibo.com. She is a writer, public speaker, and researcher (Sinologist, MPhil) on social trends, digital developments, and new media in an ever-changing China, with a focus on Chinese society, pop culture, and gender issues. She shares her love for hotpot on hotpotambassador.com. Contact at manya@whatsonweibo.com, or follow on Twitter.
“Oppenheimer” in China: Highlighting the Story of Qian Xuesen
Three Reasons Why Lipstick King’s ‘Eyebrow Pencil Gate’ Has Blown Up
Eyebrow Pencil Gate: “Lipstick King” Li Jiaqi Loses 630,000 Fans In One Night
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China’s famous beauty livestreamer Li Jiaqi is in hot water after his annoyed response about an $11 eyebrow pencil.
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Li Jiaqi is losing fans. That is according to a Weibo hashtag that went trending today (#李佳琦掉粉#), which highlights a significant drop of 630,000 Weibo followers in just 24 hours.
For those unfamiliar with Li Jiaqi (1992, English name Austin Li), he is one of China’s most renowned make-up influencers, also known as the “Lipstick King.” Previously a cosmetics salesman, Li has since risen to become one of China’s most celebrated livestreamers, setting numerous records along the way.
In 2018, he broke the Guinness World Record for “the most lipstick applications in 30 seconds.” He once sold 15000 lipsticks in 5 minutes, and also managed to apply 380 different lipsticks in another seven-hour live stream session. Li made international headlines in 2021 when he sold $1.9 billion in goods during a 12-hour-long promotion livestream for Alibaba’s shopping festival.
But now Li is in hot water because of an e-commerce livestream he did on Sunday, September 10th. When some viewers complained that the eyebrow pencil by Huaxi Zi (花西子), Florasis, seems to be getting more expensive (79 RMB, $10.9), Li vehemently defended the cosmetic brand. Seemingly annoyed with his viewers, he insisted that the product was reasonably priced, highlighting the brand’s use of high-quality ingredients and claiming it had not increased its prices for years.
In addition to this, Li began to lecture his audience, questioning whether they had made significant efforts to have received salary raises over the years (Literally: “Sometimes it’s because of yourself, if you haven’t seen a raise in so many years, did you work hard enough?” [“有的时候自己原因好吧。怎么多年了工资张没涨有没有认真工作”]). Even his assistant, next to him, seemed visibly uncomfortable when Li lashed out. We added some subtitled to this short fragment here.
China's famous make-up influencer #LiJiaqi is in hot water due to an e-commerce livestream he did on Sunday. When viewers complained about an eyebrow pencil being too expensive (79 RMB/$10.9), he got annoyed, insisting that the product was not expensive at all.raTnslated video: pic.twitter.com/JDKGMKovDX
— Manya Koetse (@manyapan) September 11, 2023
Later on, Li appeared to recognize his mistake and suggested that people weren’t obligated to purchase the Florasis brand; instead, they could opt for a more affordable eyebrow pencil that he would be promoting later on.
This incident sparked major backlash from fans who voices their anger and disappointment, accusing Li of losing sight of his humble origins and owing everything to his viewers. Starting out by selling Maybelline makeup behind a shop counter, Li rose to prominence alongside the live e-commerce trend, amassing immense wealth thanks to his dedicated fans and viewers.
Why would he now alienate his viewers in such a way? Furthermore, many argued that the Florasis eyebrow pencil is undeniably expensive, with some even making comparisons to the cost of gold when measured by weight.
In the early morning of September 11, Li apologized on his Weibo account. He wrote that he felt disappointed in himself for responding the way he did. “As a livestream host I should send out positive energy, and learn to control my emotions,” he wrote.
Li Jiaqi apology on Weibo.
Later on, he issued an on-camera apology during a livestream. With tears in his eyes, he expressed heartfelt remorse for letting down so many people and acknowledged his mistakes. A related hashtag on Weibo soon got over 430 million clicks (#李佳琦哭着道歉#). 
But many people do not appreciate his apologies. The top comment under his written apology post says: “You are making money out of ordinary people and now you turned around saying ordinary people are too poor,” while the most popular comment under the livestream apology said: “If I would earn 5 million yuan a day ($685k), my tears would be much more sincere than yours.”
This meme shows that many viewers do not feel moved by Li’s apologetic tears.
There are more angles to this story. Besides alienating his audience, others also feel he is not being completely transparant. As Li Jiaqi hinted during the livestream, he seems to have a very close relationship with the Florasis brand. Some reports even suggest that the commission rate for his endorsement of the Florasis brand, which was established in Hangzhou six years ago, may have been as high as 80%.
It is not the first time Li gets caught up in controversy. Last year, Li disappeared from China’s e-commerce channels for three months after one of his livestreams made references to shooting tanks. The ‘cake tank incident’ (坦克蛋糕事件) occurred on the night before June 4, the 33rd anniversary of the violent crackdown of the Tiananmen student demonstrations.
However, a notable distinction between that controversy and the current one lies in how his fans reacted. Despite the prior controversy, the majority of his supporters remained loyal to the beauty influencer, extending a warm welcome when he returned in September of 2022.
This time, many followers feel personally attacked by him. While Li Jiaqi defended the brow pencil price by suggesting that “domestic brands are struggling,” some commenters ask: “If domestic brands are struggling, don’t you think the people are also struggling?” (“国货难，国民难道就不难了吗?”)
Earlier this year, a casual remark made by Chinese actress Zhang Yuqi during a livestream also ignited discussions surrounding the stark disparity between the perspectives of celebrities and the financial realities experienced by ordinary individuals. During that promotional livestream, Zhang suggested that 699 yuan ($100) for a cashmere blanket was so cheap, saying: “I don’t even think I can buy a pair of socks with that amount.”
In response to this incident, some commenters mentioned that they could cover their food expenses for an entire month with that money. Many netizens remarked that some Chinese celebrities seem to not only live in a world where everything costs more, but they also seem to reside in a place where “poverty” is defined differently.
By Monday night, Li Jiaqi still had 29,8 million followers on Weibo, although some wondered how many of them were active and authentic Weibo users. Will Li be able to win back the favor of his fans? The numbers will tell.
By Manya Koetse and Miranda Barnes
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The recent buzz surrounding the Luckin x Maotai collaboration shows that blending coffee + alcohol might just become the next major trend in Chinese coffee culture.
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Would you like a shot with that? Recently, a trend involving the fusion of alcohol and coffee seems to be taking off in China, blending established liquor brands with popular domestic coffee labels.
The concept of mixing alcohol with coffee is relatively new in China, where classics like Irish Coffee never achieved the same recognition as they did in Western countries.
But also, the way in which ‘coffee + alcohol’ is introduced to consumers is different, with brands such as 7-Eleven and Luckin promoting their ‘coffee + liquor shot’ or ‘alcohol lattes.’
As a tea drinking nation, coffee culture is not part of Chinese traditional culture. However, over the past decade, China has witnessed the remarkable growth of a distinct and immensely popular Chinese coffee culture. In this evolving landscape, companies and consumers are continuously finding innovative ways to incorporate coffee into daily city life.
Coffee in China is typically an out-of-home purchase, particularly favored by the middle class (Ferreira & Ferreira 2018, 785). It has become intrinsically linked with modern urban life in China, taking on new cultural meanings related to status, lifestyle, aesthetics, urban communities, and the acquisition of new tastes. Millennials and Gen Z are at the forefront of shaping China’s coffee culture.
The pursuit of unique flavors is a defining aspect of China’s coffee culture, with a strong emphasis on specialty coffee. In fact, Shanghai alone boasts over 7,000 independent coffee houses, surpassing coffee hubs like London or New York (Xu & Ng 2022, 2349). Chinese coffee shops are known for introducing innovative concepts such as fruit-infused coffee, spicy chili coffee, garlic coffee, and liquor-flavored coffees.
Rather than introducing coffee into China’s drinking culture, alcohol is now being integrated into China’s coffee culture, providing consumers with yet another way to enjoy their coffee and explore new flavor experiences.
7-Eleven Blending Coffee with Alcohol
At various 7-Eleven convenience stores in China, you can now purchase a shot of alcohol to go with your coffee. For just 5 yuan ($0.70), customers can add a shot of their preferred liquor, such as Havana or Malibu, to their take-away coffee. It’s also possible to add it to your soda.
7-Eleven DIY counter: adding a shot of Malibu to takeaway coffee. (Image via Xiaohongshu user 今天怎么还没睡).
While we first noticed this option at a Beijing 7-eleven somewhere during the summer of 2023, Radii and Phoenix News reported that the first DYI counter was piloted at a Beijing store in October of 2022.
The counter, that specifically promotes the coffee + alcohol combo, is meant to serve customers who would previously purchase their coffee and then separately buy a full-priced mini bottle of liquor for anywhere in between 20-40 yuan ($2.75-$5.50) for 50ml.
DIY liquor counter at 7-Eleven in Beijing, promoting its “coffee + shot of alcohol” option (Photo by What’s on Weibo).
In late 2022, 7-Eleven in Taiwan also promoted the liquor + coffee combo as it exclusively offered the Hennessy cognac x City Prima coffee “Liquor Latte Set.”
City Prima x Hennessy at 7-Eleven Taiwan (Image via tw.com).
Luckin x Maotai Collab: Introducing Baijiu Latte
While the trend of adding alcohol to coffee seems to be taking off in China, Luckin coffee became all the talk on Chinese social media this week for its collaboration with Maotai (茅台), also known as Moutai, a renowned Chinese brand of baijiu – a type of strong distilled liquor.
Luckin launched the drink on Monday for 38 yuan ($5.20) under the name “酱香拿铁” (jiàng xiāng ná tiě) or “Sauce-Flavored Latte,” soon selling out at various stores and becoming a trending topic online. The ‘sauce’ reference is because of the distinct flavor profile associated with Maotai, often described as having a soy sauce-like aroma (“酱香型”).
The collaboration has become super popular for various reasons, one major one being the unexpected yet exciting combination of two such well-known Chinese brands coming together.
Promotion of the Maotai coffee on Luckin’s Weibo page.
Luckin Coffee (瑞幸咖啡) was founded in Beijing in 2017, opened its first shops in early 2018, and it has seen incredible growth over the past five years. The brand’s primary emphasis lies in providing top-notch coffee at accessible prices in convenient locations. Due to its ubiquity and dominant position in the market, it’s sometimes also referred to as “China’s Starbucks” (“中国星巴克”).
Maotai, made in Maotai in Guizhou Province, prides itself for its 2000-year history and it became the first Chinese liquor to be produced in large-scale production. The strong luxury spirit (53%), known as China’s national liquor, is especially popular among middle-aged and elderly men.
With Luckin being particular popular among China’s younger generations, while Maotai is especially loved among the elder generations, one popular Weibo post about the recent collaboration said: “For young people, it’s their first cup of Maotai, for the elderly, it’s their first cup of Luckin.”
It is also one of the reasons why the trend has become so big this week: many consumers are just curious to try this novel combination, although not everyone likes its special taste.
Trying out the new Luckin x Maotai combo (photos via @互联网欢乐指南).
The blend of coffee with alcohol is really more about the flavor than the buzz; the baijiu-flavored Luckin coffee only has an alcohol content of about 0.5%. One Weibo hashtag related to the question of whether or not people should drive after consuming the drink amassed an astonishing 640 million views (#瑞幸回应喝茅台联名咖啡能否开车#). Despite the very low alcohol content, Luckin still advises that minors, pregnant women, and drivers should avoid consuming the beverage.
The “Chinese version of Irish Coffee,” image on Xiaohongshu via @謝琦鈦.
Some social media users add some extra Maotai to their coffee themselves, calling it the “Chinese version of Irish coffe” (“中国版的爱尔兰咖啡”).
“Milk Tea for Grown-Ups”
Luckin is not the only Chinese coffee house offering a Maotai-flavored latte. Other Chinese coffee shops have independently introduced their own versions of Maotai coffee, without official partnerships.
In addition to company-driven innovations, consumers are also experimenting with their own coffee + liquor blends. On the social media platform Xiaohongshu, numerous users are enthusiastically sharing their personalized methods infusing coffee with Maotai and various other types of alcohol, including adding miniature bottles of Baileys to Starbucks takeaway coffee.
Image via Xiaohongshu user @潮流情报官.
Others are going beyond the coffee trend, and mix their milk tea or fruit tea with Jameson, Kahlua, or other liquors, turning them into “grown-up milk tea” beverages (成年人的奶茶).
While such practices might receive disapproval in many countries, where daytime drinking and adding spirits to coffee could be seen as indicative of alcoholism and irresponsible behavior, in China, these actions generally lack these negative connotations. Many young people just view it as an innovative way to enjoy new tastes, describing it as “a new trendy way to drink coffee” (or tea).
Is the coffee + alcohol mix a temporary trend, or will it become a permanent part of China’s out-of-home coffee culture? On social media, most people are curious to try it out but they are also not convinced the combination is one to stay.
“I don’t really know the flavor of coffee + alcohol, but judging from their effects – alcohol makes me sleepy and coffee wakes me up – I’m afraid it would mix up my nerves, so I don’t dare to try” one commenter (@无边桃炎) wrote.
“It’s just the taste [of mixing coffee with alcohol] that’s really good – apart from the Maotai Luckin one,” one person responded.
They are not alone; numerous young Chinese internet users are speculating that the recent Luckin collaboration is Maotai’s strategy to appeal to China’s younger generations, who do not necessarily appreciate its distinct flavor. These younger demographics have moved away from the traditional drinking culture in which baijiu plays a significant role.
“It’s just so unpleasant to drink,” others write. “Is it alcohol or is it coffee?” another person wonders: “In the end, it’s actually neither.”
While Luckin’s “Sauce-Flavored Latte” might not secure a permanent place on its menu, it’s clear that the trend of adding alcohol to coffee has gained popularity among China’s younger consumers. With 7-Eleven’s DIY counter offering a variety of sweeter liquors for customers to blend with their coffee, it appears they’ve found the perfect “shot” in this coffee and liquor trend.
By Manya Koetse
with contributions by Miranda Barnes
References
Ferreira, Jennifer, and Carlos Ferreira. 2018. “Challenges and Opportunities of New Retail Horizons in Emerging Markets: The Case of a Rising Coffee Culture in China.” Business Horizons 61, no. 5: 783-796.
Xu, Xinyue, and Aaron Yikai Ng. 2023. “Cultivation of New Taste: Taste Makers and New Forms of Distinction in China’s Coffee Culture.” Information, Communication & Society 26, no. 11: 2345-2362.
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